Recorded 14th December 2020.

CPD Hours: 2

This course will consider the unprecedented changes impacting the profession including the impact of Covid 19 and examine how everyone in the practice needs to adapt to these changes in order to survive and thrive.

Content:

• The strategic change in the nature of the service we provide, more reassurance and advisory work, less compliance work

• Key drivers, including the impact of globalisation, digitisation (Cloud Accounting, Social Media & Artificial Intelligence) and outsourcing

• Implications for people needing to re-skill and up-skill

• Understanding your own and other people’s different reactions to change and enabling people to deal with the change

• Managing change across the practice as a whole

• Relationship management with clients - why this will become more important than ever

• Dealing with generational differences