Course Overview
Theodore Roosevelt believed that “the most important single ingredient in the formula of success is knowing how to get along with people”. When your role requires you to interact with people the chances are that you will encounter a variety of communication styles. Also, as a professional you will spend much of your time attempting to influence a variety of people including your colleagues, management, and clients. Developing your communication and influencing skills will help you to deal with difficult situations and different types of people.
During this session Sean McLoughney will share some skills and techniques to help you improve how you communicate with impact and influence.
What is covered
Some key topics that are explored during this webinar include:
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Understand how to communicate effectively with different personality types and how to adapt your style to get your message across and have a productive conversation
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Learn some core principles of influencing professionally and establish which approach is best suited for different personality types, establish the impact of interpersonal styles and how people prefer to be influenced
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Develop a structured 4 step approach to influencing that improves results and understand the “push” and “pull” theory that impacts the outcome
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Recognise the importance of body language and tone when communicating and the impact it has on the message being delivered
Key Webinar Details:
Date Recorded: 7th October 2022
CPD Credit: 2 hours
Make sure that you input your CPA member ID as the attendee when booking.
Please note, you cannot claim CPD credit for the same event more than once. Please ensure you have not previously attended this event before purchasing the recording.