What do you do when you disagree with someone? Or when they disagree with you? How do you deal with ‘bad’ behaviour? How do you respond when someone is out of line? How to you deal with situations when those around you are in conflict? Maybe two members of your team?
This talk will look at what causes conflict – and how to deal with it constructively. Attendees will learn
The impact of different communication styles on conflict outcomes and what underlies them
How to deal with conflict by managing yourself and better understanding others
How to build trust so conflict is less likely.
So if you want to manage conflict better and create better relationships – join us!
Key Webinar Details:
Recorded 21st April 2023
CPD Credit: 2 hours
Make sure that you input your CPA member ID as the attendee when booking.
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Please note, you cannot claim CPD credit for the same event more than once. Please ensure you have not previously attended this event before purchasing the recording.